Two Tier Service

We offer our clients the option of our Full Management service or Tenant Find (Let Only) service.  For inexperienced landlords or for those who want us to take on the full responsibility of the tenancy the most suitable option is to employ us on a full management basis.  For those who wish to collect the rent themselves and deal directly with the tenants on a month to month basis, the tenant find service may be more appropriate.

Either way, from the moment we receive instructions to the day we hand over the keys at the commencement of the tenancy you will enjoy the following benefits.


We prepare individual copies of the property particulars using internal and external photographs and incorporate floorplans on every property.


We carry an extensive database of applicants who will automatically be matched on receipt of your instructions.  These applicants can be alerted by text, e-mail or more traditional methods of the availability of your property to generate an instant response.


Our own website has recently been relaunched and is promoted heavily by local press advertising, a strong board presence and an established office which is open 7 days a week.  Your property will also be featured on such prominent sites as rightmove, find-a-property and primelocation giving us the very best opportunity of reaching the widest possible market.


All viewings will be accompanied by a member of staff unless specifically instructed to the contrary. We are open 7 days a week for this purpose.

Securing a Tenant

Following a successful viewing we will initially conduct an informal interview with the prospective tenant to establish their personal circumstances, employment status, residential history etc.  We will then refer to our client to gain their approval to process the application further.  Only when our client is happy, in principle, with the prospective tenant will we proceed to the formal referencing stage.  We will obtain a ‘holding deposit’ from the interested party at this point.


We are working partners with Homelet, a dedicated referencing Agency, who process our tenancy applications.  Homelet will conduct a credit check, residential history and obtain references from employers, current or previous landlords and, if self employed, gain accountancy references.  The procedure is rigorous and will only approve suitable tenants.  A range of home and contents insurance for landlords is also available together with Rent Guarantee Cover to protect against any potential loss of income.

Preparation of Tenancy Agreement

Following a successful application we will draw up the necessary documentation for an Assured Shorthold Tenancy which will usually be for an initial minimum period of six months.   Once a start date is agreed, we can liaise with local authorities, utility suppliers and notify them of the new occupants and advise meter readings.  Alongside the tenancy agreement a full inventory will be prepared to ensure that, at the conclusion of the tenancy,  the property is handed back in the same condition in which it was handed over.


Monthly rents are paid in advance and, before any keys are handed over, we will also take a deposit equivalent to one month’s rent as a protection against any damage caused during the tenancy.  Firm legal rules apply to the holding of such deposits and, unless instructed to the contrary, we register these with the Deposit Protection Scheme, a government backed agency. 

If the Tenant Find service has been selected the client will administer the tenancy from this point.  For our Full Management Service the following applies:-

Collecting Rent

It is our responsibility to collect the rent on a monthly basis and account to you.  In the rare instances where arrears are encountered it is, again, our responsibility to ensure that shortfalls are handled swiftly and efficiently.

Periodic Inspections

We will conduct regular periodic inspections of the property to ensure that the tenants are maintaining the property in a suitable manner.  These will normally be conducted every three months and reports will be made following each inspection.


Inevitably, maintenance issues arise from time to time and we have access to a range of reputable and qualified trades people who can attend.  It s a legal requirement to provide a gas safety certificate every twelve months and it is considered due diligence on behalf of the landlord to ensure that electrical appliances and installations are satisfactory and up to date.  We are able to advise on such issues and can organise inspections and repairs, where necessary.  You may decide to provide us with a mandate to organise such repairs of up to, say, £150 without reference to you and such agreements can be made at the outset.

We offer free consultations, without obligation, on any legal aspect of letting your property together with up to date valuation and marketing advice.